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What to Expect from HOMELINK

Image explaining VGM Homelink having 800 providers across United States
 

NPS AND WHY YOU SHOULD CARE

Net Promoter Score (NPS) is more than just another acronym and a bunch of numbers. At its core, NPS is a loyalty metric that helps businesses determine how people feel about them.

 

IT’S REALLY ABOUT EXPERIENCE

If you ask our company to pick one thing we value above all else, we say experience. At HOMELINK, fostering positive experience is ingrained in our culture. We connect patients, payers, and providers, so those relationships are important to thousands of individuals. The way we’re implementing NPS tracking is about so much more than just seeing how people feel about us — it pulls our culture directly into our operations.

 

IT DOES MORE THAN YOU THINK

If all NPS did was help us cultivate relationships, that honestly would be enough. But, the effect of having a real-time experience metric is diagnosing a more serious problem long before you’d historically figure it out. Because our NPS is tracked in real time, we can detect when issues arise more quickly than we would have in the past.

  • Experience the Difference:

  • Call (800) 482-1993 888-501-3591

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